Frequently asked questions
What is telehealth?
Telehealth is a way of providing healthcare remotely using a digital device (tablet or computer) or phone. In most cases, both voice and video is used allowing the physiotherapist to:
- Understand your problem and how it developed
- Identify treatments you may have already tried which have and have not helped
- Assess the way you move
- Diagnose the cause of your pain
- Give you the knowledge of how to improve your pain
- Provide you with a personalised exercise program you can complete at home or in the gym
- Direct you towards online resources that will help get you out of pain quickly
What do I need to set up?
Most of our telehealth consultations take place via the secure online platform called Whereby. Whereby is our preferred software because it is easy to use and doesn’t require patients to create an account. If you are familiar with using FaceTime, Zoom or Skype you will also find Whereby easy to use.
You will need a device with microphone and camera enabled (computer, tablet, phone).
Consider the environment when you set up for the call. Ensure you have good internet access and that the room is well let and quiet. The room where you normally complete your exercises will probably work well.
What if it’s my first time using telehealth?
When you book your appointment over the phone our friendly reception team will guide you through the process.
Your physiotherapist will send you your appointment link at the time your consultation is due to start. Please be ready by your emails to receive the link. Be aware that it may go to your junk folder. Then follow these three simple steps:
- Click on the link in your emails to go to the video consultation.
- Follow the prompts to enter your name and turn on your microphone and camera.
- Click ‘Join meeting’, and you will be ready to go!
When you click on your invitation link you will be directed to a screen like the one below. Simply enter your name and press continue. You do not need to make an account.
Who can telehealth help?
Most patients who benefit from face-to-face physiotherapy will also benefit from telehealth.
We always encourage an active approach to helping our patients get better. Treatment will give you and understanding of your problem, give you strategies to take control of your pain and provide exercises to keep the pain away. Telehealth can be beneficial for:
- Carpal Tunnel Syndrome
- Chronic Pain
- Frozen shoulder
- Low back pain
- Tennis elbow
- Neck pain
- Running injuries
- Rotator cuff injuries
- Sports Injuries
- Sprains and strains
- And many other painful conditions.